Dear Users,
We would like to inform you that due to a brief abnormality in our quantitative trading strategies on April 23, 2025, certain trading pairs were affected, which may have impacted your trading experience. Our technical team responded immediately, resolved the issue, and has since restored system stability.
To safeguard your trading rights and interests, we have implemented the following resolution and compensation measures:
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For users who profited during the affected period and have successfully withdrawn funds, MGBX will not reclaim any earnings and no further risk-control actions will be taken.
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For users who profited during the affected period but are currently restricted from withdrawing funds, MGBX will conduct a review of relevant orders based on our protocols and regulations, and lift restrictions accordingly.
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For users who incurred losses due to the abnormality, MGBX will provide full compensation.
Compensation Application Requirements:
Users with order(s) impacted by the quantitative strategy abnormality on April 23, 2025, may submit a compensation request via email.
How to Apply:
Please email our official customer service at: help@mgbx.com
Include “April 23 Quantitative Strategy Abnormality – Loss Compensation or Risk Control Review Request” in the subject line.
Your email should include the following details:
• Your User UID
• Affected Order ID(s)
• Trading screenshots showing key details (such as open/close time, price, etc.)
• A brief description of the issue related to the order(s)
• Review Timeline: We will respond within 7 business days upon receiving your email.
We sincerely apologize for any inconvenience caused by this incident. Thank you for your understanding and continued support. We remain committed to strengthening system stability to prevent similar occurrences in the future. If you have any further questions, please do not hesitate to contact our online support.
The MGBX Team
April 23, 2025
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