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OTC Merchant "Free Pricing, Quality Service" Incentive Program

MGBX
Updated

  1. Program Purpose

To celebrate the upgrade of the platform's OTC trading to a free market pricing model, this incentive program is launched to encourage merchants to actively and reasonably quote prices, improve market liquidity, and enhance user trading experience. The program aims to reward merchants with high trading volume, reliable quotations, and excellent service quality.

  1. Program Duration

  • Start Date: October 1, 2025 (SGT)
  • Each cycle is calculated on a monthly basis (natural month).
  • The program is long-term effective. The platform reserves the right to optimize and interpret the program based on operational needs.

  1. Eligible Participants

All verified OTC merchants on the platform.

  1. Reward Rules and Calculation Method

A monthly reward pool will be set, and OTC merchants will share the pool proportionally.
Rewards will be distributed in mainstream assets on the platform (e.g., USDT).
  1. Total Reward Pool: Total Reward Pool = Monthly OTC Total Trading Volume × 0.5%
  2. Merchant’s Final Reward Calculation: The final reward for each qualified merchant is determined by both Trading Volume Weight and Service Quality Score.
Formula:
Merchant Final Reward = Total Reward Pool × (Merchant Trading Volume Share × 80% + Merchant Service Quality Rate × 20%)
Definitions:
  • Merchant Trading Volume Share = Merchant’s monthly completed transaction volume ÷ Monthly total OTC transaction volume
  • Merchant Service Quality Rate = The final service quality score of a single merchant for the month / (10 * total number of merchants)

  1. Service Quality Scoring Details (Full Score: 10 points)

A deduction system is applied, with a base score of 10 points. Points will be deducted for the following cases. The minimum score is 0.
  1. Order Processing Efficiency (-1 point per case)
    1. Any order delayed or causing complaints due to the merchant’s fault (e.g., late confirmation of receipt or release of assets).

  1. Pricing Reasonableness (-2 points per case)

    • If a merchant’s advertisement price deviates from the weighted average price of mainstream exchanges by ±5% for over 1 hour and is deemed as market manipulation, wash trading, or false liquidity, 2 points will be deducted per case.
  1. Dispute Rate & Negative Reviews (-2 points per case)
    1. Any dispute caused by the merchant’s responsibility (e.g., asking to cancel orders, not following advertisement terms, poor communication) that is confirmed by customer support.
  2. Advertisement Online Duration (-1 point per day)
    1. Core merchants must keep their ads online for at least 12 hours daily. Each day failing to meet this standard will incur a 1-point deduction.
 

  1. Program Process

  1. Data Collection: From the 1st to 5th working day of each month, the platform collects all trading and service data.
  2. Result Announcement: On the 6th working day, results will be announced in the merchant group, with a 24-hour appeal period.
  3. Appeals and Review: Merchants can submit appeals through official channels during the appeal period. The operations team will review them manually.
  4. Final Distribution: Rewards will be distributed before the 7th working day of the month, with final rankings published.
 

  1. Notes

  1. Any fraudulent behavior such as wash trading, money laundering, malicious competition, or cheating is strictly prohibited. Violators will be disqualified and punished according to MGBX Platform C2C Merchant Management Regulations.
  2. Service quality scores are mainly system-monitored with manual verification to ensure fairness.
  3. MGBX Global Exchange reserves the final right of interpretation.
 
MGBX Global Team
September 26, 2025

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