- What to do if withdrawal fails or assets are not received?First, check the withdrawal status in "Withdrawal Details." If the status is "Processing" for an extended period, contact customer service and provide the withdrawal order number.If assets are lost due to incorrect address/MEMO, the platform cannot recover them. Always double-check the information.
- How are withdrawal fees calculated?Fees consist of blockchain network fees + a fixed platform fee. The fee for the selected network will be displayed in real-time on the page.
- Why does withdrawal require review?
- To ensure the security of your funds, certain large withdrawals or accounts with abnormal activity require manual review. The review typically takes 1–2 business days. Please be patient.
- Can a submitted withdrawal request be canceled?
- Withdrawal requests cannot be canceled once created. Please carefully verify all information before submission.
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