MGBX Slippage Protection Plan (Ongoing)

MGBX Slippage Protection Plan

The MGBX Slippage Protection Plan is a special service designed to enhance users’ trading experience by minimizing unnecessary losses due to market volatility. This plan provides compensation for price deviation, safeguarding users’ interests during large transactions or in highly volatile markets, ensuring trades are executed within a reasonable price range.

Definition of Slippage:

Slippage refers to the difference between a user’s preset order price and the final execution price, often noticeable during sharp market fluctuations or in conditions of low liquidity. This difference can cause users to trade at a less favorable price, resulting in additional loss.

Coverage:

In cases of actual losses caused by technical issues, flash crashes, or slippage, the platform will compensate based on a reference price at the order’s execution time, using either the same-second or one-minute K-line average price as a baseline.

Eligibility Criteria:

1. Compensation Scope:

•Losses caused by platform technical issues will be compensated.

•For BTC and ETH contract trades, a price deviation of more than 0.02% from the expected execution price for standard open/close positions qualifies for compensation; for other trading pairs, a deviation of more than 0.1% qualifies.

•If more than 48 hours have passed since the order was placed, the average price from the same-minute K-line will be used as a baseline for compensation upon position closure.

2. Exclusions:

•For mainstream BTC and ETH perpetual contracts, standard open/close positions with a price deviation of 0.02% or less from the expected execution price are considered normal market matching and are not eligible for compensation.

•For other perpetual contracts, a deviation of 0.1% or less is considered normal market volatility and will not be compensated.

•In cases where BTC and ETH experience a price fluctuation of more than 1% within one second, or other cryptocurrencies fluctuate by more than 2%, such events are considered normal market matching and are not eligible for compensation. If compensation is requested more than 48 hours after the order time and second-level K-lines are unavailable, the standard is set at a BTC/ETH price movement of over 2.5% within one minute, or over 5% for other coins, which is also ineligible.

•Orders exceeding market depth due to large related account transactions that exceed the reference price.

•Transactions with a total amount exceeding 300,000 USDT (ETH) or 700,000 USDT (BTC).

•Trading issues caused by personal device malfunctions or network issues.

•Disputes or other unspecified issues will be handled based on system logs and the situation at the time, with a temporary compensation scheme notified as necessary.

Participation Requirements:

1. Net Deposit Requirement: A minimum historical net deposit of 200 USDT.

2. Trading Volume Requirement: A minimum historical trading volume of 20,000 USDT.

How to Apply:

If the user’s trade order was affected by extreme market fluctuations, they may send screenshots of the relevant historical position orders, historical stop-loss records, and their account UID via email to the support center at help@mgbx.com to apply for special compensation under the Slippage Protection Plan.

Important Notes:

The Slippage Protection Plan applies only to compliant trading behavior. Users found engaging in malicious wash trading or market manipulation will be disqualified from this protection.